About a year ago my 9 year old son was taken here due to a suicide attempt (he's diagnosed ADHD and autism). They supposedly billed the school district since he would be receiving schooling at the facility, as well as us. His first night there he had a violent episode that lasted about 3 hours. I received a report that night with the details (there was a lot of kicking, punching, biting, spitting, and yelling to the point he had to be restrained - this at the time was par for the course so I was not surprised). The off putting issue is during his discharge, this was not noted in detail and barely mentioned. When I questioned this, the nurse denied it being as severe as I was informed. She was the nurse that was on duty and who spoke to me that night.
During intake we were told we would receive ample time and assistance from them to set up appropriate after care. This did not happen at all. We set up a check in call the Wednesday after he was admitted (which was on the previous Thursday) and they said they couldn't give us a definite discharge date but would give us ample time as we live 2.5 hours away and both myself and my partner work full time jobs. I called Thursday starting at 10am to speak with anyone if they had more details because I had to plan my work and his care around this. I called several times throughout the day and no one was available; not the doctor, or the social worker associated with the facility. I got a call just before 8am the next day saying he needed to be discharged ASAP because insurance wasn't paying for any time after that day. I tried to request his stay until the next day (Saturday) and I could be up there by 7am and she said this was no good as insurance would not pay for the extra time.
This is one of the best hospitals in the United States for children and adolescents on autism spectrum. Dedicated staff, knowledgeable doctors. Highly recommended.
The good part of his visit is he leveled out and they found a good medication for him. However, we did not receive any support from them for aftercare and his discharge information was not sent to us for several months (they gave us a very general overview at the time of discharge but sent a more detailed version that omitted a few of the episodes that were relayed to me by the staff throughout the 9 day stay). If you have another choice, please go for it. I do not recommend this facility to anyone unless they do not have another option.
This is the worst place you can send anyone, I would give this place no star review if I could they could literally do nothing for my little brother. My little brother is has severe autism and cerebra palsy and while he stayed there they gave him medication that pretty much made him catatonic. He was miserable tthere he lost at least 15lbs, he would roll around in his wheel chair just to look at a window. It broke my family down to see him the way he was, it was suppose to be a place for children to be helped instead I felt he was neglected. He had scratches on his body when he came home and we never knew the reason why. We took pictures for evidence and what not, hthey could literally do nothing for us. After he left the hospital was the best thing for his health mentally and physically. Do yourself a favor and never come here. I am disappointed and flabbergasted.
1. REPEATEDLY refusing to respond to voicemails or phone calls.. both to me, my care coordinator and to CVS pharmacy. Dr. Milad obviously thinks he is way too important for that. They acted like they were being bothered and inconvenienced. Well, funny that people who DO THEIR JOB in the first place don't normally feel that way...But when being so full of yourself results in a PATIENT running out of medication??? Well, that is unacceptable and unforgivable. I did not become upset with these horrible people until I realized that they could give two craps about my kid...
The other concern was the "school" time. According to my son, they colored and did arts and crafts the entire time. I'm ok with this, but please don't inform me he would be doing actual class work the teacher faxed over and bill the school district. My son went in weighing around 60 lbs (he was almost 4 feet tall at the time so very lanky) and when we took him to the doctor after discharge weighed under 50 lbs. When asked what he ate, he said bread and water because all the other food was too seasoned or the texture made him gag (we informed them of his hypersensitive palate and texture issues and were reassured they had meals to suit this - I expected this to mean plain pastas, proteins, and vegetables but I was mistaken).
3. Offering and assisting to call the insurance company to AUTHORIZE the medication. This is supposed to be done PRIOR TO DISCHARGE in order to insure the patient's CONTINUATION OF CARE...which is CRUCIAL when you send kids off with NO MEDICATION. They have a pharmacy in the hospital but they didn't care about my son. Obviously they don't care if they lack the conscience enough to allow someone to go without meds and become disregulated as a result. I worked in healthcare in Los Angeles for NINE YEARS so I can say from my own experience that there is absolutely no excuse for negligence of this magnitude.
The hospital was good for my son but only WHILE HE WAS THERE. They found a medication that has worked wonders.. However, their refusal to help with his CONTINUATION OF CARE was deplorable. From the moment they had plans to discharge him, they stopped the pretense of caring. There was a seismic and blatant shift in attitude the moment he was not longer to be a patient. Here is a list of things they either refused to provide/do or intentionally made extraordinarily difficult from the very beginning:
2. Discharge summary. They even had the nerve to tell my care coordinator that they reserved the "right" to take 30 days to provide this.. WHAT??? This is a STANDARD requirement. Did it ever occur to you that my son's doctor and school might need that???
this was the last psych hospital i've been to- which was two years ago, so this might be outdated. but from my time there, it was fairly helpful. certain staff were absolutely incredible, and others... not so much. it's clean, which is a huge plus (i've been to some pretty unclean hospitals) and the caf food was pretty good. not the worst place you could go to get treatment.
Hampstead Hospital is a US Hospital based in Hampstead, New Hampshire. Hampstead Hospital is located at 218 East Rd, Hampstead, NH 03841, USA.
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